Broken Bow, Hochatown, Idabel, Valliant, Wright City and the cabin country around Beavers Bend, reaching east into De Queen and Ashdown and south toward Texarkana. Remote help today, and a Local Nerd down here once we have one.
Remote help is $39 for a 30-minute session, available in Broken Bow today. In-person visits open here when we have a Local Nerd on the ground.
A 30-minute remote session is $39 and handles most computer, phone, email, password and account problems without anybody driving anywhere. In-person visits open here as soon as we have a Local Nerd on the ground, and that is a real bottleneck rather than a marketing date. If that could be you, we would like to hear from you.
No jargon, no sighing, no making you feel silly for asking. We explain what we are doing while we do it, and we are glad to explain it twice.
If it works in one room and not the next, that is a coverage problem and it is fixable. We would rather move things around than sell you a bigger bill.
Doorbells, cameras, speakers, thermostats and lights, set up so they notify the right phone and you can find them when you need them.
Getting a new TV going, tidying up the apps, and making the remote situation sane again. Then we show you the three buttons you actually need.
Photos, contacts, passwords and the settings nobody can find. We will get it set up the way you actually want to use it.
Cleanups, updates, printers that stopped printing, files you cannot find, and backups so a bad day does not become a lost decade.
Nobody has a good relationship with their wireless printer. We will get it connected, printing and scanning, and explain why it keeps wandering off.
Ask us to slow down and we will. Ask us to write the steps out and we will. Learning it properly once beats calling somebody every month.
We will go through what is on there, get rid of what should not be, and show you how to spot the next one.
Two completely different customers share this corner of the state. There are several thousand rental cabins around Hochatown and Beavers Bend, and for those the internet is not a convenience, it is inventory: a guest who cannot get the smart lock open or stream anything on a rainy weekend leaves a review about it. Most of those cabins are owned by somebody who lives hours away and has never seen the router. Then there is the year-round side, Idabel and Valliant and Wright City and out into the timber, where houses sit a long way from the road and the honest answer is often satellite rather than a better antenna. We will tell you which one you are dealing with.
This is a long way from anywhere, and that shapes what people need. A lot of the families here have children and grandchildren in Dallas or Fort Smith or further, so the thing worth getting right is the video call that actually connects, the photos that actually arrive, and the phone that does not lock you out every time it updates. We are happy to spend the time, and we do not talk down to anybody.
What we believe, in one sentence: being confused by this stuff is not a personal failing. It changes every couple of years, nobody sends a memo, and the instructions assume you already know. We are happy to be the ones who explain it properly, at whatever pace suits you, as many times as it takes. Writing it down on paper so you have it later is not a strange request. We do it most weeks.
Our service area is a distance, not a state line. We measure straight-line miles from Broken Bow and the hourly rate steps up the farther we drive, which is how the drive gets paid for. That is 120 towns across Texas, Oklahoma and Arkansas, covering McCurtain, Choctaw, Pushmataha and Le Flore counties, plus southwest Arkansas and the Texarkana side of North Texas.
| Band | Towns | Rate when open |
|---|---|---|
| Within 25 miles | Broken Bow, Golden, Eagletown, Idabel, Wright City, Millerton, Garvin, Haworth, Valliant, Ringold, Rufe, De Queen, AR, Winthrop, AR, Bethel | — |
| 25 to 50 miles | Gillham, AR, Horatio, AR, Swink, Bagwell, TX, Battiest, Grannis, AR, Watson, Fort Towson, Foreman, AR, Pickens, Wickes, AR, Alleene, AR, Smithville, Clarksville, TX, Cove, AR, Annona, TX and 31 more nearby towns | — |
| 50 to 75 miles | Deport, TX, Hodgen, Newhope, AR, Ogden, AR, Board Camp, AR, Talco, TX, Saratoga, AR, Maud, TX, Texarkana, TX, Redwater, TX, Nash, TX, Langley, AR and 47 more nearby towns | — |
Not sure which band you are in? Check your ZIP and you will get a straight answer for your address before you book anything.
Somebody two states away is worried that Mom cannot get the TV back to normal, or that Dad keeps getting locked out of his email, and there is nobody nearby to just go and sit with them. You can arrange it for them. Book the session or gift a membership, we handle it directly with them at a time that suits, and you do not have to talk anybody through anything over the phone at nine at night.
Send a Nerd →That is a good fit for how we work. Guest Wi-Fi that stays up, a smart lock that opens for the right code, and a TV a stranger can figure out in the dark are all things we can set up and then explain to whoever cleans between stays. Book a window on a changeover day and tell us it is a rental so we plan the visit around it.
Not yet. Remote help reaches Broken Bow today by phone and screen-share and handles most account, phone, computer and streaming problems in one session. In-person visits start once we have a Local Nerd living down here, which is a real bottleneck rather than a marketing date.
Not at all. Our service area is a distance rather than a state line, and De Queen is inside the closest band, the one with no travel charge at all. Ashdown, Dierks, Foreman and Nashville are comfortably inside the ring too. Put your ZIP in when you book and we will show you exactly which band you are in before you pay anything.
Remote help is $39 for a 30-minute session. In-person visits start at $110 an hour within 25 miles of Broken Bow, $130 in the 25 to 50 mile band and $145 from 50 to 75 miles, because the higher rate is how we pay for the drive. There is also a Nerd on Call membership at $19.99 a month that includes two remote sessions and an in-person visit a year plus 20% off anything extra. You always approve the price before we start.
Yes, and it is a lot of what we do. Patient, one-on-one, at your pace, in plain English, with no sighing and no jargon. If you want to be taught rather than just fixed, say so when you book. That is the visit we like best.
No. We set things up, get them working and explain them; we do not open machines up to replace parts or recover data off a dead drive. When that is what the problem turns out to be, we say so and point you somewhere useful rather than billing you to discover it.
That is the honest bottleneck. Not demand, not geography: a Local Nerd who knows the area, likes people, and is good at explaining things. Set your own availability, keep the majority of every booking, and help your neighbors with the stuff they cannot get their heads around. See what the role involves or apply here.
Remote help works anywhere, in any state. In-person visits happen wherever we have a Local Nerd, within 75 miles of the city they work from.