A lot of our calls come from a grown son or daughter calling about a parent. If you've been talking your mother through the same problem on the phone every Sunday, this page is for you.
$39 books an in-person visit and comes straight off the price. Remote help is $39 for 30 minutes. Card only, and you approve the price before we start.
We're not in a hurry. The visit is booked by the hour so nobody feels rushed. Being hurried is the most common reason older folks stop asking for help at all.
We explain, and then we write it down. Your Local Nerd leaves written notes on what was changed and how to do it again.
We don't talk down to anybody. A lot of this technology is badly designed, and saying so out loud tends to put everybody at ease.
The same Local Nerd where we can manage it. When somebody who has helped before is available, our system matches them to you again.
Every Local Nerd is interviewed by us first, then goes through a background check run by an independent screening company, which we pay for, before they take a single job.
They sign an agreement covering how they behave in somebody's home, what they do with personal information, and what they will and won't touch. They carry ID.
They aren't permitted to accept cash or checks, so your parent will never be asked for money at the door. Everything settles by card through the app, on the card that booked the visit.
They teach, too. Local Nerds give free tech classes at senior centers, libraries and senior-living communities in their own towns. If your parent's community would like one, the free classes page on this site says how to ask.
You can book and pay from anywhere. Put your own card and your own phone number on it, and we keep you in the loop directly so your parent doesn't have to relay anything.
If you want to talk it through with a person first, call OkieNerd HQ and tell us what's going on. Ten minutes on the phone is how we avoid sending somebody for the wrong thing.
Some of these fix it outright, in ten minutes, and save you the visit.
We don't do hardware repair, the kind that needs parts or a soldering iron. Better to know that before anybody drives out.
$39 books an in-person visit, and it comes straight off the price of the visit. Our hourly rate steps up with distance from downtown of the city that serves your area: $110 an hour within 25 miles, $130 in the 25 to 50 mile band, and $145 in the 50 to 75 mile band. That's how we cover the drive, so there's no separate travel fee.
Remote help is $39 for a 30-minute session and starts with a phone call at the time you picked. If you use us a few times a year, Nerd on Call is $14.99 a month and includes two remote sessions and an in-person visit each year.
Cards only. Local Nerds aren't permitted to accept cash or checks, so you'll never be asked for either at the door. Full detail is on the FAQ.
Rather talk it through first? Have a Local Nerd call you, free, no obligation.
In-person visits reach up to 75 miles out from downtown of each city we serve, whichever state that address is in. Remote help works anywhere. Check your address on the ZIP checker, or see the whole state on the map.
It's a good part of what we do, and it's the reason we bill by the hour rather than by the task. We built the service around unhurried, patient, one-on-one help for folks 55 and over.
Yes. Put your own card and your own phone number on the booking. We keep you updated directly, so your parent doesn't have to pass messages along, and the balance settles on your card at the end.
Yes. Every Local Nerd is interviewed by us, then goes through a background check run by an independent screening company that we pay for, before taking any job. They also sign an agreement covering conduct in the home and handling of personal information, and they carry ID.
No. Local Nerds aren't permitted to accept cash or checks and should never ask for either. The visit is settled by card through the app, on the card used to book, so there's no money conversation at the door at all.
Where we can manage it, yes. Our system matches you back to a Local Nerd who has helped you before whenever they're available. It isn't a guarantee, because it depends who is free at the time you pick, but it's built to try.
That's a reasonable thing to feel. Start with a remote session, which is $39 and begins with a phone call, and let them get a sense of the person first. Plenty of families do it in that order.