Terms of Service

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1. Who we are

OkieNerd is a friendly consumer technology setup-and-support service operated by Branden LLC (doing business as OkieNerd), based in Lawton, Oklahoma. In these terms, "OkieNerd," "we," "us," and "our" mean Branden LLC d/b/a OkieNerd. "You" means the person using our website or services. You can reach us at hello@okienerd.com, 580.400.7475, or PO Box 6384, Lawton, OK 73506.

OkieNerd is growing across Oklahoma. As we expand, in-person help in many areas is provided by independent local technicians we call “Local Nerds.” Local Nerds are independent contractors, not employees or agents of OkieNerd. We vet them, set service standards, coordinate scheduling, and handle billing and support, but the in-person visit itself may be performed by an independent Local Nerd serving your area. OkieNerd remains your point of contact for anything about a visit.

2. Accepting these terms

By using our website, booking a service, or signing up for the Nerd on Call membership, you agree to these Terms of Service and to our Privacy Policy. If you do not agree, please do not use the service. You must be at least 18 years old and able to enter into a contract to become a member.

3. The Nerd on Call membership

Nerd on Call is an optional annual membership billed monthly. It is not a contract for a fixed term, and you can cancel anytime, subject to the cancellation section below. Membership currently costs $19.99 per month.

Each membership year, your membership includes:

• One remote help session, included; and
• One in-person visit, included.

These two included visits are tracked separately and do not depend on each other. They reset on your membership renewal (anniversary) date and do not roll over. Unused included visits have no cash value and are not refundable.

"Included" covers the standard first hour of the visit and reasonable personal help with your own household technology. Travel charges in the 25-to-75-mile zone (described below) still apply to an included in-person visit.

4. Included visits and extras

Beyond your included visits, members receive 20% off the labor on any additional visits during the membership year. The discount applies to labor only and does not apply to travel charges.

For reference, our standard (non-member) first-hour prices are $80 for remote help, $110 for an in-person visit within 25 miles of Lawton, and $130 for an in-person visit in the 25-to-75-mile zone. Member pricing on extra visits applies the 20% labor discount to these rates. Prices for additional time, parts, or third-party costs are quoted at the time of service. We may update our prices; current prices are shown at booking.

5. Service area and in-person visits

In-person visits are available where we have a Local Nerd, currently within 75 miles of the regional anchor city serving your area. Addresses outside our current in-person service area are remote-only. Visits in the 25-to-75-mile zone add a $20 travel charge per visit, including on an included visit; the travel charge is separate from labor and is not discounted.

In-person visits are made only to the service address registered on your membership. You confirm your service address when you sign up and again when you request an in-person visit. You cannot change the service address at the time of booking. To update your registered service address, contact us at hello@okienerd.com or 580.400.7475, and we will update it on your account. We may decline or reschedule a visit if the address is incorrect, unsafe, or outside our service area.

Our in-person coverage grows as Local Nerds join in new communities, so the areas we serve, and the technician assigned to a given area, may change over time. When you book an in-person visit, it is performed by the independent Local Nerd who covers your area, scheduled and coordinated through OkieNerd. Remote help remains available anywhere.

6. Remote help

Remote help is provided by phone, FaceTime, or WhatsApp, whichever you prefer, and may include a screen-share when helpful. You choose how we connect when you book, and you are responsible for being available at the scheduled time and for having a working phone, internet connection, or device as needed for the session.

7. Text a nerd (a courtesy)

Membership includes a courtesy "text a nerd" line for short, simple questions. Please understand its limits:

• It is a text line only. It is not a phone help line and not a replacement for a session.
• It is for short, simple questions. Anything that needs real troubleshooting, a screen-share, or hands-on time is a remote or in-person visit (members get 20% off those).
• We usually reply within one business day, often sooner. That is a goal, not a guarantee, and the text line is not for urgent or emergency help.
• Fair use means reasonable personal use for your own household devices. We may suggest booking a visit, and we may pause all-day or business-scale texting.

8. What we do and don't do

OkieNerd is a setup-and-support service, not a repair shop. We help with things like Wi-Fi and networking, computers and phones, TVs and streaming, smart-home devices, email and passwords, software, and new-device setup. We do not perform physical hardware repairs (for example, board-level repair, screen replacement, or data recovery from failed drives); if something is physically broken, we will point you to the right place.

You represent that you own, or have permission to use and authorize us to work on, the devices and accounts involved, and that our help is for lawful purposes. You are responsible for backing up your own data; while we take care, technology work carries inherent risk, and you should keep your own backups before any work that could affect your files.

9. Scheduling and no-shows

When you request a time through your member account, you are sending a request. We confirm the actual appointment with you by phone or text. Please give reasonable notice if you need to cancel or reschedule. If you are not available at a confirmed remote time, or we cannot access the confirmed in-person address, we may count the attempt against your included visit or charge for the trip; we will use common sense and communicate with you.

10. Billing and auto-renewal

Membership is billed monthly in advance at $19.99 through our payment processor, Stripe, to the payment method you place on file. We never see or store your full card number; Stripe handles your card details. By starting a membership, you authorize us (through Stripe) to automatically charge your payment method each month until you cancel.

Memberships renew automatically. Monthly charges are not pro-rated and are non-refundable except under our 30-Day Happiness Guarantee (Section 10a), where required by law, or where we choose to make an exception. If a payment fails, we may retry it, pause membership benefits, and ask you to update your payment method. You are responsible for keeping your payment method current.

10a. 30-Day Happiness Guarantee (new members)

New Nerd on Call members are covered by our 30-Day Happiness Guarantee. If the membership is not right for you, you may request a full refund of your first monthly payment within 30 days of signing up, provided you have not used an included remote session or in-person visit during that time. Courtesy text-a-nerd questions do not affect your eligibility.

The guarantee applies once per person or household and to the first month's membership dues only. Travel charges, parts, and any paid (non-included) visits are not refundable. To claim it, cancel your membership and contact us at 580.400.7475 or hello@okienerd.com within 30 days of signing up. Using an included visit ends eligibility for the guarantee, after which the standard billing and early-cancellation terms in Sections 10 and 11 apply.

11. Cancellation and the early-cancellation adjustment

You can cancel anytime from your member account or by contacting us. Cancellation stops future monthly renewals; your membership benefits continue through the end of the period you have already paid for, unless stated otherwise.

So that "cancel anytime" stays honest for everyone, one fair condition applies, which we call the early-cancellation adjustment:

• You will never pay less than the regular price of the visits you actually use. When you cancel, we compare the regular (non-member) price of the included visits you used during the current membership year against the total dues you have paid that year.
• If the regular value of the visits you used is more than the dues you have paid, we bill the difference at cancellation. This adjustment is capped at the regular price of the visits you used (currently $80 for a remote session, $110 for an in-person visit within 25 miles, and $130 for an in-person visit in the 25-to-75-mile zone).
• Once your dues add up to more than the value of the visits you have used, there is no adjustment, ever. If you never used an included visit, there is nothing to settle.

Re-enrollment. After a membership is canceled, a new membership for the same person or household may begin again after 12 months. We may waive this waiting period at our discretion.

12. Your account and PIN

Your member account is secured by your phone number and a personal PIN that you choose. Keep your PIN private; you are responsible for activity under your account. For your protection, repeated failed sign-in attempts temporarily lock the account. If you forget your PIN, contact us and we will help you reset it after verifying your identity.

13. Text message consent

If you provide your mobile number and opt in, you consent to receive service-related text messages from OkieNerd, such as appointment confirmations, scheduling, and replies to your questions. Message and data rates may apply, and message frequency varies. You can opt out of texts at any time by replying STOP, and reply HELP for help. Opting out of texts does not cancel your membership. Consent to receive texts is not a condition of purchase. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle your information.

14. Disclaimers and limitation of liability

We work hard to help, but our services and website are provided "as is" and "as available," without warranties of any kind, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement, to the fullest extent permitted by law. We do not guarantee that any issue will be resolved, that any device will perform a certain way, or that data will not be lost.

To the fullest extent permitted by law, OkieNerd and Branden LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost data, lost profits, or loss of use. Our total liability for any claim is limited to the amount you paid us for the service giving rise to the claim during the three months before the claim. Some jurisdictions do not allow certain limitations, so some of these may not apply to you.

You agree to indemnify and hold harmless OkieNerd and Branden LLC from claims arising out of your misuse of the service, your violation of these terms, or your violation of any law or the rights of a third party.

Independent contractors. Local Nerds who perform in-person visits are independent contractors, not employees, partners, or agents of OkieNerd or Branden LLC, and have no authority to bind us. Nothing in these terms creates an employment, agency, partnership, or joint-venture relationship among you, OkieNerd, and any Local Nerd. Our liability for in-person services, including those performed by a Local Nerd, is subject to the limitations in this section.

15. Changes to the service or these terms

We may update our services, prices, and these terms from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify members. Your continued use of the service after changes take effect means you accept the updated terms. Price or terms changes apply only to bookings and charges made after the change takes effect; they never change the price of a booking or visit already completed or in progress.

16. Governing law and disputes

These terms are governed by the laws of the State of Oklahoma, without regard to its conflict-of-laws rules. Before filing any formal claim, please contact us so we can try to resolve it informally; most issues can be sorted out with a quick conversation. Any dispute that cannot be resolved informally will be handled in the state or federal courts located in Oklahoma, and you consent to their jurisdiction, except where applicable law provides otherwise.

17. Contact us

Questions about these terms? Reach out anytime:

OkieNerd (Branden LLC)
Email: hello@okienerd.com
Phone: 580.400.7475
Mail: PO Box 6384, Lawton, OK 73506

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