Tech support questions, answered.

It’s our membership for folks who want a friendly tech person on call all year. For $14.99 a month you get two remote help sessions and an in-person visit included every year, 20% off the labor on any extra visits, and a Nerd a quick text away. No long-term contract, and you can cancel anytime.

Two remote help sessions and one in-person visit, all included. They are counted separately, so using one does not use up another. Your included visits reset on your renewal date each year and do not roll over.

You never need a membership. You can always book a single visit at our regular prices. Nerd on Call is for people who use us a few times a year: the included visits cover most of the dues on their own, the 20% off covers the rest if you ever book extra, and you have someone to text when a quick question comes up.

$14.99 a month, billed monthly. There is no long-term contract and you can cancel anytime from your account. A few fair-use details apply, and they are spelled out in plain English before you join.

Yes. Nerd on Call comes with a 30-Day Happiness Guarantee: if it's not for you, cancel within 30 days of joining and we'll refund your first month, as long as you haven't used an included remote session or in-person visit. It applies once per household, to your first month of dues. After that there's no contract, so you can still cancel anytime and simply won't be charged again.

Remote help works anywhere over the phone, with screen sharing through OkieNerd Connect (or the Nerd on Call app on an iPhone or iPad) when it helps. In-person visits come to the service address on your membership, wherever we have a Local Nerd, up to 75 miles from the city that Nerd works from, whichever state that address is in. The hourly rate is a little higher the farther we drive ($130/hr in the 25 to 50 mile band, $145/hr in the 50 to 75 mile band).

No. It is a courtesy text line for short, simple questions, not a replacement for a visit. Anything that needs real troubleshooting, a screen-share, or hands-on time is a remote or in-person visit, and members get 20% off those.

Yes. Every Local Nerd is interviewed by us first, then goes through a background check run by an independent screening company, which we pay for, before they can take a single job. They enter their details directly with that screening company, never with us. They also sign an agreement covering how they behave in your home, what they do with your information, and what they will and won't touch. We're inviting ourselves into your house; we'd want the same before we opened our own door.

Not always. Who comes depends on which Nerds are available at the time you pick. But our system is built to remember a good match: when a Nerd who has helped you before is available, you're matched with them again. We like a familiar face at your door as much as you do.

We're proud of how helpful and friendly our Nerds are, but sometimes it's just not the right fit, and that's okay. Call us at OkieNerd HQ at 580.400.7475 and we'll adjust your profile so you're not booked with that Nerd again. We always want you to be happy with who's in your home.

It depends which you pick. Remote help always starts with a phone call at your scheduled time, and we either solve it on the phone or send a secure screen-share link. For in-person visits, a Nerd simply shows up at your address at the scheduled time.

A friendly human who is genuinely good with this stuff, all to yourself for the hour. Your Nerd shows up (or calls), figures out what is going on, fixes it or sets it up, and explains it in plain English at your pace, with zero judgment about the fourteen toolbars or the sticky note of passwords. We answer the same question twice without sighing. No pocket protectors, no jargon, no upsell. When the job is done, your Nerd heads home happy. Snacks are optional but never refused.

Your time is reserved straight away — no waiting for us to confirm. You’ll get two emails. First, an appointment confirmation with your time, a calendar invitation you can add in one tap, and a link to change or cancel it yourself. Second, a separate payment receipt directly from Stripe. If you don’t see them within a few minutes, check your spam folder or call 580.400.7475.

Yes, from the link in your confirmation email. You can change or cancel free of charge up to 2 hours before a remote session, or 12 hours before an in-person visit — an in-person slot reserves travel time both ways, so it needs more notice. Inside those windows we can no longer move the appointment online. You can still cancel it, but what you paid up front isn’t refunded — that time was held for you. If that happens we’ll email you a single-use code for 10% off your next visit, good for 90 days. Rescheduling in good time updates the calendar invitation you already have, so you won’t end up with two.

Yes, always. Every remote job begins with our call to you at the time you booked, and there's nothing to install ahead of time. If we need to get on your screen, we'll text you a link right then.

Just your phone number and a short description of what's going on. For in-person visits we also grab your address so we know where to come.

At the time you booked. We don't call ahead to start the appointment, we just arrive at the scheduled time. You'll get a text or push notification right before we head your way.

Remote help is $39 for the first 30 minutes. In-person is billed by the hour at a rate that is higher the farther we drive: $110/hr within 25 miles, $130/hr in the 25 to 50 mile band, and $145/hr in the 50 to 75 mile band. There is no separate travel fee. After that first block, time is billed in 30-minute steps at the same rate. It is paid online when you book.

We measure straight-line miles from the city that serves your area, not from one point in the middle of the state. The in-person hourly rate is higher the farther we drive ($110/hr within 25 miles, $130/hr in the 25 to 50 mile band, $145/hr in the 50 to 75 mile band), and past 75 miles we stick to remote help. If you tap the location button when you book, we use your address to land you on the right rate.

Remote help works anywhere, in any state, by phone and screen-share. In person is our favorite way to help, available wherever we have a Local Nerd: addresses up to 75 miles from the city that Nerd works from, whichever state it is in. We have twenty mapped markets across Oklahoma and into North Texas, Kansas, Arkansas and Missouri, and each has its own page listing the towns it reaches. Enter your ZIP when you book and we'll show what's available where you are.

No. We'll hook up and set up your TV, streaming, and devices, but we don't mount TVs, drill, or run cable inside walls. Any parts or hardware are billed separately.

No. OkieNerd is tech support and setup, not a repair shop. We make working devices work right, set up new ones, connect everything, clean up software, and teach you how to use it. Physical repairs (broken screens, dead hardware, soldering) go to a repair shop, and we're glad to point you to a good one.

We don't repair TVs. If the screen, backlight, or power has failed, that's a repair shop or the manufacturer. What we do is set up a new TV, connect streaming, sound, and inputs, get the apps and remote working, and show you how to use it.

No. We're not a phone repair shop, so no screens, batteries, charging ports, or water damage. We do help you set up a new phone, move your photos and contacts, get email, iCloud, and Google working, and sort out settings and apps.

We can recover and back up files from a working device, and set up backups so it doesn't happen again. We don't do physical data recovery from a failed or dead drive, that needs a specialist lab, but we can point you to one.

Some problems come down to failed hardware or something only a manufacturer can handle. If that's the case, we'll tell you straight and point you the right direction.

Yes. A lot of our work is patient, one-on-one help for older adults all across Oklahoma. We go at your pace, explain everything in plain English, and never make you feel rushed or talked down to.

Yes, for in-person visits up to 75 miles from the city a Local Nerd works from, whichever state that address is in. Each of our market pages lists the towns that market reaches and which rate band they fall in, so you can check your own town before you book. We come to your home, set things up or fix the problem, and explain what we did. Remote help is also available anywhere by phone and screen-share.

Often, yes. Remote help is usually same-week and frequently same-day. Pick the earliest open time when you book, or call 580.400.7475 and we'll find the soonest slot.