Tech support questions, answered.

It’s our membership for folks who want a friendly tech person on call all year. For $14.99 a month you get two remote help sessions and an in-person visit included every year, 20% off the labor on any extra visits, and a Local Nerd a quick text away. No long-term contract, and you can cancel anytime.

Two remote help sessions and one in-person visit, all included. They are counted separately, so using one does not use up another. Your included visits reset on your renewal date each year and do not roll over. The included in-person visit is free within 25 miles of your Local Nerd; in the 25 to 50 mile band it carries a $20 drive charge, and 50 to 75 miles $35.

You never need a membership. You can always book a single visit at our regular prices. Nerd on Call is for people who use us a few times a year: the included visits cover most of the dues on their own, the 20% off covers the rest if you ever book extra, and you have someone to text when a quick question comes up.

$14.99 a month, billed monthly. There is no long-term contract and you can cancel anytime from your account. A few fair-use details apply, and they are spelled out in plain English before you join.

Yes. Nerd on Call comes with a 30-Day Happiness Guarantee: if it's not for you, cancel within 30 days of joining and we'll refund your first month, as long as you haven't used an included remote session or in-person visit. It applies once per household, to your first month of dues. After that there's no contract, so you can still cancel anytime and simply won't be charged again.

Remote help works anywhere over the phone, with screen sharing through OkieNerd Connect (or the Nerd on Call app on an iPhone or iPad) when it helps. In-person visits come to the service address on your membership, wherever we have a Local Nerd, up to 75 miles from the city that Local Nerd works from, whichever state that address is in. The hourly rate is a little higher the farther we drive ($130/hr in the 25 to 50 mile band, $145/hr in the 50 to 75 mile band).

No. It is a courtesy text line for short, simple questions, not a replacement for a visit. Anything that needs real troubleshooting, a screen-share, or hands-on time is a remote or in-person visit, and members get 20% off those.

Yes. Every Local Nerd is interviewed by us first, then goes through a background check run by an independent screening company, which we pay for, before they can take a single job. They enter their details directly with that screening company, never with us. They also sign an agreement covering how they behave in your home, what they do with your information, and what they will and won't touch. We're inviting ourselves into your house; we'd want the same before we opened our own door.

Not always. Who comes depends on which Local Nerds are available at the time you pick. But our system is built to remember a good match: when a Local Nerd who has helped you before is available, you're matched with them again. We like a familiar face at your door as much as you do.

We're proud of how helpful and friendly our Local Nerds are, but sometimes it's just not the right fit, and that's okay. Call us at OkieNerd HQ at 580.400.7475 and we'll adjust your profile so you're not booked with that Local Nerd again. We always want you to be happy with who's in your home.

No. $39 books your visit. That is all that moves today. It is not an extra fee, it comes straight off the price of your visit. The rest is charged at the end, once your Local Nerd has finished. Cancel with at least 12 hours' notice and the $39 comes back in full, automatically. A remote session is $39 to begin with, so booking one pays for it outright and there is nothing left to settle.

When your Local Nerd finishes, they will hand you their phone (or text you a link, if it was a remote session). You will see an itemized total: the price of the visit, any extra time, your deposit taken off, and what is left. You tap to confirm the work is done, you can add a tip if you would like to, and the balance is charged to the same card you booked with. If you have to leave before you get to that screen, the balance you agreed to when you booked is charged that evening: never extra time, and never a tip, because those are only ever added from the sign-off itself. If something is still not right, there is a place on that same screen to tell us, and someone from OkieNerd will call you about it.

No, and please don't offer. Local Nerds are not permitted to accept cash or checks, so you should never be asked for either. Everything is settled by card through the app, which is what keeps you covered and means there's never an awkward money conversation at your door. We accept Visa, Mastercard, American Express and Discover.

Yes. By default we charge the same card you booked with, which is why nothing has to change hands at the end of your visit. If you'd rather use a different card, just tell your Local Nerd and they can take it right there on their device. It does need to be a card.

We never see or store your card number. Your card is held by Stripe, the same payment company used by millions of businesses, and all we keep is a reference to it so we can charge the balance at the end of your visit without asking you to dig your wallet out again. It is a one-time authorization for the visit you booked, not a subscription, and we cannot charge you for anything else with it. Ask us any time and we will remove it.

It depends which you pick. Remote help always starts with a phone call at your scheduled time, and we either solve it on the phone or send a secure screen-share link. For in-person visits, a Local Nerd simply shows up at your address at the scheduled time.

A friendly human who is genuinely good with this stuff, all to yourself for the hour. Your Local Nerd shows up (or calls), figures out what is going on, fixes it or sets it up, and explains it in plain English at your pace, with zero judgment about the fourteen toolbars or the sticky note of passwords. We answer the same question twice without sighing. No pocket protectors, no jargon, no upsell. When the job is done, your Local Nerd heads home happy. Snacks are optional but never refused.

Your time is reserved straight away, with no waiting for us to confirm. You’ll get two emails. First, a booking confirmation with your time, what you paid today, what will be charged at the end, a calendar invitation you can add in one tap, and a link to change or cancel it yourself. Second, a separate payment receipt directly from Stripe for the deposit. If you don’t see them within a few minutes, check your spam folder or call 580.400.7475.

Yes, from the link in your confirmation email. You can change or cancel free of charge up to 2 hours before a remote session, or 12 hours before an in-person visit, and your deposit is refunded in full, automatically. You don’t have to ask. An in-person slot reserves travel time both ways, so it needs more notice. Inside those windows we can no longer move the appointment online. You can still cancel it, but the deposit isn’t refunded, because that time was held for you and couldn’t be given to anyone else. Nothing beyond the deposit is charged. If that happens we’ll email you a single-use code for 10% off your next visit, good for 90 days. Rescheduling in good time updates the calendar invitation you already have, so you won’t end up with two.

Yes, always. Every remote job begins with our call to you at the time you booked, and there's nothing to install ahead of time. If we need to get on your screen, we'll text you a link right then.

Just your phone number and a short description of what's going on. For in-person visits we also grab your address so we know where to come.

At the time you booked. We don't call ahead to start the visit, we just arrive at the scheduled time. You'll get a text or push notification right before we head your way.

Remote help is $39 for the first 30 minutes. In-person is billed by the hour at a rate that is higher the farther we drive: $110/hr within 25 miles, $130/hr in the 25 to 50 mile band, and $145/hr in the 50 to 75 mile band. There is no separate travel fee. After that first block, time is billed in 30-minute increments at the same hourly rate. You pay a $39 deposit online when you book, and the rest when your Local Nerd finishes the visit.

We measure straight-line miles from the city that serves your area, not from one point in the middle of the state. The in-person hourly rate is higher the farther we drive ($110/hr within 25 miles, $130/hr in the 25 to 50 mile band, $145/hr in the 50 to 75 mile band), and past 75 miles we stick to remote help. If you tap the location button when you book, we use your address to land you on the right rate.

Remote help works anywhere, in any state, by phone and screen-share. In person is our favorite way to help, available wherever we have a Local Nerd: addresses up to 75 miles from the city that Local Nerd works from, whichever state it is in. We have twenty mapped markets across Oklahoma and into North Texas, Kansas, Arkansas and Missouri, and each has its own page listing the towns it reaches. Enter your ZIP when you book and we'll show what's available where you are.

No. We'll hook up and set up your TV, streaming, and devices, but we don't mount TVs, drill, or run cable inside walls. Any parts or hardware are billed separately.

We fix them. Slow, frozen, glitchy, locked out, won't connect, won't print, full of pop-ups: that's most of what we do, at your home or over the phone. The one thing we don't do is hardware repair, meaning we don't open a device up to replace a screen, a battery, or a part, and we don't solder. If your problem turns out to be a broken part, we'll tell you straight and point you to a good hardware shop.

Usually, yes. No picture, no sound, no signal, apps that won't load, a remote that quit, a streaming stick that won't connect: we fix those, and we set up new TVs and soundbars too. What we don't do is repair the TV itself. If the screen, backlight, or power supply has failed, that's a hardware repair or a warranty claim, and we'll tell you before you spend an hour on it.

No, those are hardware repairs and they take a parts shop. We're the ones to call for everything else on a phone: it's slow, it's full, it won't back up, the email quit, you're locked out, or you just got a new one and want everything moved over.

We can recover and back up files from a working device, and set up backups so it doesn't happen again. We don't do physical data recovery from a failed or dead drive, that needs a specialist lab, but we can point you to one.

Some problems come down to failed hardware or something only a manufacturer can handle. If that's the case, we'll tell you straight and point you the right direction.

Yes. A lot of our work is patient, one-on-one help for older adults all across Oklahoma. We go at your pace, explain everything in plain English, and never make you feel rushed or talked down to.

Yes. Local Nerds teach free classes at senior centers, libraries, churches, community centers and senior-living communities in their own towns. Free to the host and free to everyone who comes, and nobody is sold anything in the room. The free classes page says what we teach and how to ask for one.

Yes, for in-person visits up to 75 miles from the city a Local Nerd works from, whichever state that address is in. Each of our market pages lists the towns that market reaches and which rate band they fall in, so you can check your own town before you book. We come to your home, set things up or fix the problem, and explain what we did. Remote help is also available anywhere by phone and screen-share.

Often, yes. Remote help is usually same-week and frequently same-day. Pick the earliest open time when you book, or call 580.400.7475 and we'll find the soonest slot.