Privacy Policy
On this page
1. Overview
This Privacy Policy explains how OkieNerd, operated by Branden LLC (doing business as OkieNerd), collects, uses, and shares information when you visit our website, book a service, or use the Nerd on Call membership. In this policy, "OkieNerd," "we," "us," and "our" mean Branden LLC d/b/a OkieNerd. By using our website or services, you agree to this policy and to our Terms of Service.
This policy also covers the Nerd on Call membership: the account, address, billing, and visit information we handle to provide it, and how that information is shared with the Local Nerd who performs an in-person visit.
2. Information we collect
We collect only what we need to help you and run the membership:
- Contact details you give us: your name, email address, and phone number.
- Service address and location: the street address where you want in-person visits. If you tap "Use my location," your browser shares your device's coordinates with us so we can fill in and confirm the address. We use your address and approximate coordinates to confirm you are within our 75-mile service area and to calculate your distance from the regional anchor city serving your area and any travel zone.
- Devices and visit details you tell us about: the kinds of devices you have, the help you need, your appointment requests and any notes you add, and your visit history with us.
- Account security: the PIN you choose for your member account. We store it in a one-way hashed (encrypted) form; we cannot read your PIN.
- Payment information: processed by our payment processor, Stripe. We do not collect or store your full card number. We keep limited billing status from Stripe (such as whether a subscription is active and the renewal date) and identifiers that link your account to your Stripe customer record.
- Website usage: standard technical and analytics data such as your device and browser type, pages viewed, and interactions, collected through cookies and similar technologies (see Cookies and analytics).
- Theme and session preferences: we use your browser's storage to remember your light/dark theme choice for the session and to keep you signed in to your member account.
3. How we use information
We use your information to:
- Provide the membership and your included and extra visits;
- Confirm your service area, schedule appointments, and reach you about your visits;
- Process membership billing through Stripe and manage renewals and cancellations, including the early-cancellation adjustment described in our Terms;
- Provide support and respond to your questions, including by text where you have opted in;
- Operate, secure, and improve our website and services; and
- Comply with the law and enforce our terms.
4. Text messaging and consent
If you provide your mobile number and opt in, we may send you service-related text messages (appointment confirmations, scheduling, and replies to questions). Message and data rates may apply, and frequency varies. Reply STOP to opt out at any time and HELP for help. Opting out of texts does not cancel your membership, and consent to texts is not a condition of purchase. We do not sell or share your mobile number or text-message consent with third parties for their own marketing.
5. Cookies and analytics
We use cookies and similar technologies to run the site and understand how it is used. This includes Google Analytics and the Meta (Facebook) Pixel, which help us measure traffic and the performance of our ads. These tools may set their own cookies and collect usage data subject to their own privacy policies. You can control cookies through your browser settings, opt out of Google Analytics with Google's opt-out browser add-on, and adjust ad personalization in your Meta account settings. We also use your browser's local and session storage for non-tracking purposes such as remembering your theme choice and keeping you signed in.
6. Payment processing
Membership payments are handled by Stripe, a third-party payment processor. When you enter card details, they go directly to Stripe; we never see or store your full card number. Stripe's handling of your information is governed by its own privacy policy, available at stripe.com/privacy.
7. How we share information
We do not sell your personal information. We share it only as needed to run the service:
- Local Nerds (independent contractors): when you book an in-person visit, we share the information needed to provide it — your name, service address, phone number, and a description of what you need help with — with the independent Local Nerd who covers your area. They may use it only to schedule and perform your visit and are expected to keep it confidential. As we expand across Oklahoma, your information is shared with the Local Nerd assigned to your area, not the whole network.
- Service providers who help us operate, such as Stripe (payments), our website hosting provider, Google Analytics and Meta (analytics and advertising measurement), and the mapping/geocoding service we use to look up and verify addresses (OpenStreetMap's Nominatim).
- Legal and safety: when required by law, to respond to lawful requests, or to protect our rights, our customers, or the public.
- Business transfers: if our business is sold or reorganized, information may transfer as part of that transaction, subject to this policy.
8. How long we keep it
We keep your information for as long as you are a member and as needed to provide the service, then for a reasonable period afterward to meet legal, tax, accounting, and recordkeeping obligations and to resolve disputes. When information is no longer needed, we delete or de-identify it.
9. How we protect it
We use reasonable safeguards to protect your information, including transmitting data over encrypted (HTTPS) connections, storing your account PIN only in hashed form, and limiting access. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security, but we work to protect your information and to keep our systems current.
10. Your choices and rights
You can:
- Access or correct your account details by signing in or contacting us;
- Update your service address, phone, or email by contacting us;
- Opt out of texts by replying STOP, and limit cookies and analytics through your browser and the tools above; and
- Request deletion of your information, subject to records we must keep by law.
Depending on where you live, you may have additional rights (for example, under the California Consumer Privacy Act) to know what personal information we hold, to request its deletion, and not to be discriminated against for exercising your rights. We do not sell personal information. To make any request, contact us using the details below; we may need to verify your identity first.
11. Children's privacy
Our services are intended for adults and are not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
12. Third-party links
Our website and messages may link to other sites and services we do not control. Their privacy practices are their own, and we encourage you to review their policies.
13. Changes to this policy
We may update this policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you. Your continued use of the service after changes take effect means you accept the updated policy.
14. Contact us
Questions or requests about your privacy? Reach out anytime:
OkieNerd (Branden LLC)
Email: hello@okienerd.com
Phone: 580.400.7475
Mail: PO Box 6384, Lawton, OK 73506